COMPUWORK USER MANUAL

COMPUWORK USER MANUAL

COMPUWORK MANUAL
1/1/93

UTILITIES

Standard Operating Procedures.................................. 6.1.1

Locked Resources Evaluation.................................... 6.2.1

Change Devices................................................. 6.3.1

Printer Mod.................................................... 6.4.1

Message........................................................ 6.5.1

Change the System Date......................................... 6.6.1

Change the System Time......................................... 6.7.1

Change Printer................................................. 6.8.1

Backup Files................................................... 6.9.1

Clear Printer.................................................. 6.10.1

Backing up a Floppy............................................ 6.11.1

Create a Data Diskette......................................... 6.12.1

Terminal Messages.............................................. 6.13.1

Load the Laser................................................. 6.14.1

Function Keys.................................................. 6.15.1

Previous Task.................................................. 6.16.1

Delete System Messages......................................... 6.17.1

Turning your Computer on and off............................... 6.18.1

Turning your Modem on and off.................................. 6.19.1

Backing up your Computer DBI/Guilford.......................... 6.20.1

Motorola Backup Procedures UNIX................................ 6.21.1

Loading Software Updates....................................... 6.22.1

Programming and Troubleshooting your WYSE-50................... 6.23.1

Programming and Troubleshooting your WYSE-30................... 6.24.1

Programming and troubleshooting your WYSE-150.................. 6.25.1

Programming and Troubleshooting your ADDS-4000................. 6.26.1

General Printer Troubleshooting................................ 6.27.1

Help Screen Programmer......................................... 6.28.1

Special Lookup Programmer...................................... 6.29.1

Softpc......................................................... 6.30.1

Facet/Term..................................................... 6.31.1

6.1.
COMPUWORK MANUAL
1/1/93

STANDARD OPERATING PROCEDURES

This section was created to hold instructions on prompts that are
received repeatedly throughout this manual section.

All recurring prompts will be assigned SOP (Standard Operating
Procedure) numbers for quick reference. For example, if you see a
prompt with the instructions "SOP 1", turn to this section and locate
the same prompt with its detailed instructions beside its assigned
numeral.

SOP #

1....XX Rec # or ? Enter the record number you need
to access. If you do not know the record number, enter some
identifying information that can be found within the record.
The system will use this information to search for the record
you are trying to locate.

OK (n)? The system will bring up a partial record for
you to view. If this is the record you want, just hit return.
If this is not the record you are trying to find, enter an "N"
and the system will continue to search.

2....Printer (1-X)? Enter the number of the printer that you
want to send your print to.

3....OK (n,p,e)? Verify your entry. If everything appears
correct, hit return. If you input an "N" you will be allowed to
make more corrections. "P" will allow you to receive a printed
copy of your input. "E" will allow you to exit without saving
any changes that have been made. You must return through this
prompt when everything is correct to save the record as
modified.

6.2.
COMPUWORK MANUAL
1/1/93

LOCKED RESOURCES EVALUATION

NOTE: ONLY ATTEMPT THE FOLLOWING UNDER COMPUWORK'S
SUPERVISION.

Running this UTILITY MENU selection gives the user the current file
status. If for some reason any of the users on your system are locked
up, you can go to one of the users that is not locked up and run
LOCKED RESOURCES EVALUATION and find the file that is locked. This
program is automatic and runs in about 20 to 30 seconds. It stops
momentarily and shows on the screen the locked file number and
continues on until it reaches 255. Then it allows you to clear out
the locked files. This should free the other users that are locked
up. Do NOT run this selection on a System 7/20 (Guilford), see page
6.2.2 for instructions on clearing resources on this type system.

RUNNING LOCKED RESOURCE EVALUATION
^1 -----------------
(FOR DBI SYSTEMS)

From the Main Menu:

Select 6 UTILITIES.

1 for LOCKED RESOURCE EVALUATION

You will see the program running through the files in the
upper left hand corner (1 through 255).

If you have no locked resources the program will ask:

CLEAR #?

Hit the RETURN key and you will return to the Main Menu.

If you have locked resources listed on your screen you will enter
the number of the first locked resource at the CLEAR# question
and hit return. This will clear the first file and you will get an
error on your screen:

?FC error in 1274

For each additional resource that you need to clear, type in
(all in capitals with no spaces) the following:

WAITCLEAR(and the number), for example: WAITCLEAR10

If you have no further resources to clear, type RUN"MENU to return
to Main Menu and exit this program. NOTE: You may have to run
this procedure on more than one terminal in order for the resource
to be cleared. IT HAS TO BE RUN ON THE TERMINAL THAT ORIGINALLY
LOCKED THE RESOURCE.

^1 ------------------
(FOR UNIX SYSTEMS)
From the Main Menu:

Select 6 UTILITIES.
1 for LOCKED RESOURCE EVALUATION

This will bring up the name of the user who has a file locked along
with that resource number.

At the Clear # prompt input the number found all the way to the
right of the line that came up. Hit RETURN. If any user other
than the one who has the file locked is trying to clear this file,
the system will ask 644 mode?. Answer this with a "Y" to clear
file.

For each additional resource that may be locked, repeat the above
procedure.

**Another Locked Resource Evaluation for UNIX is available:**

From the Main Menu:

Select 8 UNIX.

The Locked Resource option will be the last selection on the menu
which comes up (numbers vary from system to system). If this selection
does not appear under the UNIX menu, you may request it be added by
Compuwork.

Repeat the procedures outlined previously (in #6 Utilities) for this
selection.

^1 ----------------------
(FOR GUILFORD SYSTEMS)

At the Main Menu type in STOP.

At the "E" prompt or "Break in" message enter (in caps) LOAD"MPRUN
then hit return.

At the "E" prompt enter (in caps) RUN120 then hit return.

You will see columns of numbers appearing.

At the "E" prompt enter (in caps) RUN182 then hit return. You will
receive ?RG ERROR. This is to be expected. Your locked files will
now be cleared.

At the "E" prompt enter (in caps) RUN"MENU and hit return. You
will be returned to the Main Menu.

6.3.
COMPUWORK MANUAL
1/1/93

CHANGE DEVICES

This selection allows you to run programs from devices other than the
Hard disk. eg. floppy drive.

The following is a list of devices used by the Compuwork system:

Device Device I.D.

Hard Disk Drive Device "E" or LUN#1
5 1/4" Floppy Disk Drive Device "G"
3 1/2" Floppy Disk Drive Device "F"

NOTE: YOU MAY NOT CHANGE DEVICES ON THE UNIX SYSTEM!!

To change devices...

From the Main Menu:

Select 6 Utilities.
2 Change devices

Dev? Enter the device you wish to run your program from.

Program name? Enter the name of the program you want to run.
(Always enter the program name in CAPS.)

At this time the program you selected should appear on your CRT and be
ready for use.

6.4.
COMPUWORK MANUAL
1/1/93

PRINTER MOD

This selection of the UTILITIES MENU is the most unique due to its
versatility. Your printers are capable of many styles of print, along
with some control features that allow you to create your own style.
Listed below you will find the features your printer(s) respond to
when you run the PRINTER MODIFICATION program.**NOTE: Make sure your
printer is on and on line before using this selection.**

From the Main Menu:

Select 6 UTILITIES.
3 PRINTER MOD

The next screen will allow you to choose your printer.

Select your printer:

1 Okidata 320/321
2 Toshiba/ C. Itoh C-815
3 Kyocera
4 C. Itoh (Prowriter 80 char., Prowriter Jr., 8510)
5 Datasouth 220
6 Mannesman (Mannesmann-Tally 1805)
7 C. Itoh II (Prowriter 132 char., 1550)
8 C. Itoh C-315 and C-310
9 Genicom

Which One?

Enter the number of the printer you want to modify.

Next you must enter the printer number of the printer you
selected at the above question:

Printer (1-X)? X=total number of printers you have

Now you will get the printer mod menu on your screen:

1 Standard setup
2 Compressed
3 Expanded
4 Font 2
5 Font 3
6 Form Length (66)
7 Char per inch
8 Lines per inch
9 Max lines on page
10 Any Font
11 Skip perf
12 User Info
13 Print Form

Which one?

Now you must refer to the Printer Mod listing per printer
to be sure that your printer can handle which ever selection
you choose from the above. Some printers do not have the
logic capability to handle the many commands this program
generates. Please follow this listing to insure no printer
and/or computer lock-ups occur as a result.

OKIDATA 320/321

Printer mod selections Result

1 Standard Setup Will reset printer to normal if
you have chosen selections 2-13
2 Compressed Compressed 10 CPI memo quality
3 Expanded Expanded 10 CPI memo quality
4 Font 2 NLQ 10 CPI
5 Font 3 Memo 10 CPI
6 Form length (66) Adjustable from 10 to 99 lines
7 Char per inch Adjustable from 1 to 16 char
8 Lines per inch Adjustable from 1 to 12 lines
9 Max lines on page Adjustable from 1 to 99 lines
10 Any Font DO NOT USE
11 Skip perf Automatically skips the perf
12 User Info DO NOT USE
13 Print Form DO NOT USE

TOSHIBA 1350 & 1351/ C. ITOH 815

Printer mod selections Result

1 Standard Setup Will reset printer to normal if
you have chosen selections 2-13
2 Compressed Compressed 10 CPI memo quality
3 Expanded Expanded 10 CPI memo quality
4 Font 2 NLQ 10 CPI
5 Font 3 Memo 10 CPI
6 Form length (66) Adjustable from 10 to 99 lines
7 Char per inch Adjustable from 1 to 16 char
8 Lines per inch Adjustable from 1 to 12 lines
9 Max lines on page Adjustable from 1 to 99 lines
10 Any Font DO NOT USE
11 Skip perf Automatically skips the perf
12 User Info DO NOT USE
13 Print Form DO NOT USE
NP

KYOCERA (ALL MODELS)

Printer mod selections Result

1 Standard Setup Will reset and select font 1
2 Compressed Selects line printer font 15
3 Expanded DO NOT USE
4 Font 2 DO NOT USE
5 Font 3 DO NOT USE
6 Form length (66) DO NOT USE
7 Char per inch DO NOT USE
8 Lines per inch DO NOT USE
9 Max lines on page DO NOT USE
10 Any Font Will allow you to select any
font available on the Laser's
resident font list by it's number.
11 Skip perf DO NOT USE
12 User Info Allows use of prescribe commands
13 Print Form Allows you to print blank forms
if Laser has been loaded. Refer to
page 5.26.20 of the Word Processing
section of your manual for form #s
and instructions.

C. ITOH (The Prowriter printer M-8510 (80 Char)
and
C. ITOH II (The Prowriter printer M-1550 (130 Char)
and
C. ITOH Prowriter Jr. (check printer) (80 Char)

Printer mod selections Result

1 Standard Setup Will reset printer to normal if
you have chosen selections 2-11
excluding 7, 8, 9, & 10
2 Compressed Compressed 10 CPI memo quality
3 Expanded Expanded Variable memo quality
4 Font 2 Pica 10 CPI
5 Font 3 Elite 12 CPI
6 Form length (66) Adjustable 10 to 99 lines
7 Char per inch DO NOT USE
8 Lines per inch DO NOT USE
9 Max lines on page DO NOT USE
10 Any Font DO NOT USE
11 Skip Perf Automatically skips the perf
12 User Info DO NOT USE
13 Print Form DO NOT USE
NP

DATASOUTH (DS-220)
and
C. ITOH C-315 and C.ITOH C-310

Printer mod selections Result

1 Standard Setup Will reset printer if you have
chosen any of the Printer Mod
selections. It is also used to
reprogram your printer after you do
a default reset, which is outlined in
the General Printer Troubleshooting
section of this chapter. Draft 10 CPI
2 Compressed Draft 16 CPI
3 Expanded Expanded memo 10 CPI
4 Font 2 NLQ HELVETICA 10 CPI
5 Font 3 Memo 10 CPI
6 Form length (66) Adjustable from 10 to 99
7 Char per inch Adjustable from 1 to 16
8 Lines per inch Adjustable from 1 to 12
9 Max lines on page Adjustable from 1 to 99
10 Any Font Your Datasouth printer may have
from 8 to 13 different print styles
(called Fonts) depending on date of
manufacture and firmware ver. level.
At this question you can enter the
following selections:

1 NLQ Courier 10 CPI
2 NLQ Helvetica 10 CPI
4 NLQ Helvetica 12 CPI
5 OCR A (OPTIONAL)
6 OCR B (OPTIONAL)
10 Draft 10 CPI
11 Micro 16 CPI
12 Draft 12 CPI
13 Memo 10 CPI
14 Memo 12 CPI
16 Draft 16 CPI
17 Micro 10 CPI
18 Micro 12 CPI
11 Skip perf Automatically skips the perf
12 User Info DO NOT USE
13 Print form DO NOT USE
NP

MANNESMANN-TALLY 1805

Printer mod selections Result

1 Standard Setup Will reset printer to
normal if you have chosen
selections 2-11 excluding
3,4,5,6,7,8,9,10,and 11 if
thumbwheel switch is set at
'00'on front panel of your
printer. If thumbwheel switch
is set at '66' it will take
this reset.
2 Compressed Compressed memo 10 CPI
(The same as your compressed
print switch)
3 Expanded DO NOT USE
4 Font 2 DO NOT USE
5 Font 3 DO NOT USE
6 Form length DO NOT USE
7 Char per inch DO NOT USE
8 Lines per page DO NOT USE
9 Max lines on page DO NOT USE
10 Any Font DO NOT USE
11 Skip perf Will automatically skip perf
only if thumbwheel switch is
set at 00.
12 User Info DO NOT USE
13 Print Form DO NOT USE

GENICOM 3800 SERIES

**NOTE: Refer to your Genicom owners manual format setup sections.**

Printer mod selections Result

1 Standard Setup Returns to last format(s)
enabled (if used). (A 10 CPI
memo quality font is normally
set.)
2 Compressed Compressed 10 CPI memo or
format font set.
3 Expanded DO NOT USE.
4 Font 2 NLQ 10 CPI or format font
5 Font 3 Memo 10 CPI
6 Form length Adjustable 1 to 99
7 Char per inch Adjustable 1 to 16
8 Lines per page Adjustable 1 to 16
9 Max lines on page DO NOT USE.
10 Any Font Not applicable if in
formatted mode.
11 Skip perf Automatically skips perf.
12 User Info DO NOT USE.
13 Print Form DO NOT USE.

You may choose several different selections if your printer is able to
use them at the question:

Which one?

If you wish to program another of your printers you can do this also
at the question:

Printer (1-X)?

This question appears after every selection you make to allow you the
chance to program your other printer(s) if you have more than one
printer.

To exit this program you simply hit the return key through all of the
questions until you reach the Main Menu.

TERMINAL PRINTER MAY BEEP AT YOU, OR YOU MAY NOTICE PRINTHEAD
MOTION, TO ACKNOWLEDGE THAT IT HAS RECEIVED THE CHANGES YOU HAVE SENT
IT FROM THE PRINTER MOD PROGRAM. IF IT DOES NOT BEEP, CHECK TO MAKE
SURE THAT YOUR PRINTER IS ON LINE AND THAT NO PRINTER RESOURCES ARE
LOCKED. IF IT STILL DOES NOT BEEP CALL COMPUWORK FOR ASSISTANCE.

6.5.
COMPUWORK MANUAL
1/1/93

MESSAGE

This selection will allow you to enter a message that will appear on
everyone's terminal when going to Main Menu. This would be a good
place to enter End of Month warnings. For example: WARNING EOM NO
INVOICING.

From the Main Menu:

Select 6 (Utilities).

4 (Message)

Message? Enter your message to the right of the question (?) mark
and press return.

To clear the message out, follow the above procedures and just return
through the "Message?" prompt.

A maximum of 60 characters may be entered per message.

This is designed for your system administrator. See Terminal Messages,
page 6.13.1, for general use.

6.6.
COMPUWORK MANUAL
1/1/93

CHANGE THE SYSTEM DATE

This selection allows you to change the system date.

To change the date appearing under the Main Menu follow the procedures
below...

NOTE: If you have not completed End of Month procedures, the system
should still be in the previous month. It is MOST IMPORTANT NOT to
change the system date to current month until End of Month is
completed.

From Main Menu:

Select 6 (Utilities).

5 (Change Date)

For example, Is today Thursday, July 27, 1989? will appear. If
this is the correct date, answer with a "Y" and this will become your
system date.

If you need to move the system date back a day, press return though
the above prompt. The date will go back one day each time you do so.
When you reach the desired date, answer with a "Y" and this will
become your system date.

If you need to move the date forward or back several days, answer the
date prompt with an "N".

How many days am I off? To go forward enter the number of days
needed. To go back enter a "-" followed by the number of days needed.
Maximum # of days you can change = 28 days at one time.

Another way to change the date is to enter the number of days you need
to advance at the date prompt. This is just a short cut.

6.7.
COMPUWORK MANUAL
1/1/93

CHANGE THE SYSTEM TIME

This selection allows you to change the system time.
FOR DBI SYSTEMS ONLY.

From the Main Menu:

Select 6 (Utilities).

6 (Change Time)

Set time for YOUR INSURANCE AGENCY
Time xx:yy:zz
xx=hour
yy=minute
zz=second

Hour? Enter the hour. (example: 8:00 AM would be entered as 8)

Minutes? Enter the minutes.

Seconds? Enter seconds if desired, or just hit return.

The system's time is the same as military time, allowing you to
program AM and PM time. Be sure to enter all PM hours as listed below:

1:00PM = 13, 5:00PM = 17, 09:00PM = 21,
2:00PM = 14, 6:00PM = 18, 10:00PM = 22,
3:00PM = 15, 7:00PM = 19, 11:00PM = 23,
4:00PM = 16, 8:00PM = 20, 12:00PM = 24,

1:00AM through 12:00AM is entered as usual.

NOTE: This selection cannot be used on System 7/20. Contact
Compuwork for instructions on how to set the time on this system.

UNIX USERS: Contact Compuwork to set time on your system.

6.8.
COMPUWORK MANUAL
1/1/93

CHANGE PRINTER

FOR COMPUWORK'S USE ONLY.

6.9.
COMPUWORK MANUAL
1/1/93

BACKUP FILES

FOR COMPUWORK'S USE ONLY

If you have any questions concerning your system's backup procedures,
refer to the following areas:

DBI and Guilford systems - Utilities section, page 6.20.1.

UNIX systems - Utilities section, page 6.21.1.

6.10.
COMPUWORK MANUAL
1/1/93

CLEAR PRINTER

This selection will allow you to unlock a printer, but it will only
work if run from the terminal that originally locked the printer.

From the Main Menu:

Select 6 Utilities.

9 Clear Printer

**You may run this procedure from as many terminals as needed until
the terminal that locked the printer up is found and the printer is
cleared.**

Printer (1-X)? Enter the printer number of the printer that is
locked up. You must run this procedure from the terminal that caused
the lockup or it will not clear the printer. You will now be returned
to the Main Menu.

NOTE: See page 6.2.1, Locked Resource Evaluation, for additional
information. If printers are locked they will show up under the
"Locked Resource Evaluation" as resources 211 through 215.

211 = printer 1
212 = printer 2
213 = printer 3
214 = printer 4
215 = printer 5

Unlike the Locked Resource selection mentioned above, this
selection WILL work on System 7/20 (Guilford).

6.11.
COMPUWORK MANUAL
1/1/93

BACKING UP A FLOPPY

This selection will allow you to backup (make copies of) diskettes.

THIS PROGRAM WILL ONLY BACKUP 5 1/4 INCH FLOPPY DISKETTES!!!
THIS SELECTION WILL NOT WORK ON SYSTEM 7/20 OR UNIX AT THIS TIME.

This program was designed to backup information stored on floppy
diskettes. Currently the following selections are programmed to
store data on floppies: Marketing Acords, Commercial Rating, Letters,
Label II, and Floppy Accounting.

Before starting these procedures, you will need an initialized
diskette to backup the data. Refer to Utilities, Create a Data
Diskette, page 6.12.1.

Select 6 Utilities.

10 Backup a Floppy

A message will appear:

Please make certain that your floppies are well marked and that
you insert them in the correct order. You will be using a Master
and a backup floppy.

LEVEL I? Enter the "LEVEL I" code to continue.

After entering the correct LEVEL I code, another message will appear:

Please place your Master floppy in your disk drive G.
Hit return when the floppy is in place?

Load the diskette containing the data for which you wish to make
a backup copy, then press return. The following message will
appear:

Please wait for further instructions.

The system copies the information off the diskette into a
temporary file on the hard disk called TEMPDA. The information
is held in this file, until the blank INITIALIZED diskette is
loaded, and the following step is performed.

At the message:

Please place your backup floppy in your drive G.
Hit return when the floppy is in place?

Load the initialized diskette to copy to, then press return.

The following message will appear:

Please wait for further instructions.

Upon completion of backup, the system automatically returns
to the Main Menu. At this time, remove the floppy diskette
and label the diskette the same as the original, except mark
this as your backup copy.

6.12.
COMPUWORK MANUAL
1/1/93

CREATE A DATA DISKETTE

This selection will allow you to erase (format) a floppy diskette.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* The type of diskettes the Compuwork System uses are: *
* 5 1/4 inch: double sided, double density, soft sector diskettes.*
* 3 1/2 inch: double sided, 1 megabyte. *
* This is the information your supplier needs when ordering new *
* diskettes. *
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

This program will format, sometimes referred to as initialize, blank
diskettes. This procedure erases the diskette of any old data, if it
has been previously used, then sets the diskette to communicate with
Compuwork Hardware and Software.

NOTE: WHILE THE SYSTEM IS FORMATTING DISKETTES, OTHER TERMINALS
WILL BE LOCKED. IT TAKES APPROXIMATELY 1 MINUTE TO FORMAT EACH
DISKETTE. AS SOON AS FORMAT IS COMPLETE, OTHER TERMINALS WILL BE FREED
WITH NO LOSS OF DATA.

Load a new blank diskette, or the diskette to be re-used, into the
diskette drive.

Select 6 Utilities.

11 Create a Data Diskette

The following message will appear:

Please be sure the diskette to be formatted is in Drive G.

LEVEL I? Enter the LEVEL I code, and press return.

Format for Floppy Accounting (y)? If this diskette is going to
be used with the Floppy Accounting program answer with a "Y". If
this diskette is not going to be used with Floppy Accounting, just
return through this prompt.

There will be a short pause, and the following message appears:

Formatting so many tracks

Upon completion of the format procedures, the system automatically
returns to the Main Menu. The diskette will now be ready to use for
data storage.

This selection will allow you to store information from certain areas
of the system onto a floppy. These areas will advise you if a data
diskette can be utilized for storage.

To store information on a floppy diskette, the following procedures
must be performed. It is advisable to set up several diskettes, in
order to have them available when needed. This does not pertain to
back-up diskettes. Back-up diskettes only have to be initialized
first. For Data diskettes, used to store rates, off-load acords,
letters, etc., follow the below procedures.

NOTE: YOU MAY NOT UTILIZE THIS SELECTION ON THE GUILFORD SYSTEM.
CALL COMPUWORK FOR INSTRUCTIONS ON CREATING A DATA DISKETTE FOR USE ON
THIS TYPE SYSTEM.

The diskette must first be initialized. Follow the procedures for
Initialization, page 6.12.1, under this same Utilities section.

After the diskette has been initialized, return to the main menu.

At the Main Menu selection prompt, enter STOP (in all CAPS).

BREAK IN 370 - OK Enter RUN"CREATE (in all CAPS no spaces).

Load the initialized diskette in Drive G.

:Compuwork Create File Utility:

DEVice ? "G" and return.

No DIRECtory - Continue (y/n)? Enter a "Y" for Continue.

File name (six char. max)? DIREC*

Max length in bytes (dec)? Enter 3584.

Are You Sure? Site verify, enter a "Y" for yes or an "N" for no.

Another? Enter an "A".

DEVice? Enter a "G".

File name (six char. max)? Enter DATA (in all CAPS).

Max length in bytes (dec)? Enter 297000.

File Type? Enter "D" for Data.

Access Rights? Enter "RW" for Read/Write.

Are You Sure? Site Verify, enter a "Y" for yes or "N" for no.

Exit (cr)? To escape, press return.

Enter a to continue (m)? Enter an "M" to return to the
Main Menu.

The diskette should already be marked with an "I" for initialized.
Next to the I mark a /S, with a felt tip pen. Meaning initialized,
and ready for storage data. eg I/S

6.13.
COMPUWORK MANUAL
1/1/93

TERMINAL MESSAGES

Terminal Messages allows you to enter any type of message that would
be informative for all employees in the office. For example you
could input a message to inform who is not in the office or when
someone has gone to lunch.

To access messages stored, type in a capital "M" or small "m" at the
Main Menu. The messages will list on the terminal. All users have
access to this option.

To access terminal messages follow the procedures below:

Select 6 Utilities
12 Terminal Messages

1. MENU
2. Add
3. Modify
4. Delete
9. Zero the messages

2. ADD
From? Enter producer, CSR, Employee number or leave blank.
Message? Enter up to 70 character message line.

OK(n,p,e,r)? SOP 3
r r= Refresh This will wipe out all input and allow you
to start over.

3. MODIFY
XX Record # or ? SOP 1

4. DELETE
XX Record # or ? SOP 1

OK to delete (n)? Return will delete the record, "N" will
return to the Terminal messages menu.

9. ZERO THE MESSAGES
LEVEL I? Input level one code and press return. Will return
to the Main Menu.

6.14.
COMPUWORK MANUAL
1/1/93

LOAD THE LASER

Loading the laser is what enables the print of ACORD, and custom
forms, by copying special Compuwork data stored on the hard disk down
to the memory of the laser. The laser must be loaded each day, and if
the laser is turned off during the day (ie., power failure) the laser
loses its memory and MUST be reloaded. The laser can be loaded from
two different areas of the system. The first option is normally used
each morning, and the second is normally used if the laser needs to be
re-loaded during the day. Loading may be skipped if Laser is not
powered off.

Option 1: On DBI or Guilford the person who brings up User 0 in
the morning will receive the prompt Load laser printers
(n,m,c=1,2)?. On UNIX your agency specifies a login to receive this
message each day.

To load the laser: the common response is to press return
only, or answer with a Y and return. A message will appear
"Loading Laser # X". This procedure will take approximately
10 minutes (the laser should not be used during this procedure).
The system will first load the ACORD forms, then automatically
load any custom forms that may have been developed especially
for your agency. After the laser has been loaded, and if you
only have one laser printer, you will automatically return to
the Main Menu. If you have more than one laser the system will
automatically load the lasers one after the other, approximately
10 minutes for each laser. If it is not necessary to load all
the lasers (i.e., working on weekends), refer to the explanation
on selection "M" that follows.

N and return for no don't load the laser would be used
to save time. If the laser has already been loaded, and has not
been turned off; i.e., when breaking user 0, it is not necessary
to reload the laser.

M and return is used when there is more than one laser.
A prompt will appear Begin Loading Laser Printer #X Load (n)?
To load the laser number that is appearing on screen, press
return only, or answer with a Y and return. To by-pass
loading the laser that is appearing, and have the next laser
number appear as an option, answer with an N and return.

C=1,2 is useful to conserve time. Entering a 1 and
return will load ACORD forms only. Entering a 2 and return
will load only custom forms (letterhead, or forms, that Compuwork
developed especially for your agency). It takes approximately 7
minutes to load ACORD forms and only 2 minutes to load custom
forms. Therefore if you are going to be printing letters only,
it would not be necessary to load ACORD forms.

Option 2: The Laser can also be loaded at other users
by going under Utilities from the Main Menu and choosing
#13 Load the Laser. You will receive the same prompts as
before and the loading process will take the same amount of time.
Only User 0 (DBI or GUILFORD) will receive the load prompt
automatically when the user is being brought up. On UNIX your agency
specified login will be the only user to receive this prompt.

6.15.
COMPUWORK MANUAL
1/1/93

FUNCTION KEY PROGRAMMER

This option was designed to speed up your everyday tasks by saving you
unnecessary keystrokes. These keystrokes are replaced by the "one
keystroke" of a programmed function key. Function keys are the
F1-F16 keys, located above the regularly used keys, on the keypad of
your terminal. There are sixteen additional keys available by
pressing the shift and F1-F16 keys together, i.e. sF1.

An example for its use is described below:

An administrator at an insurance agency does a lot of Homeowner
rating. Between rating, he constantly switches from rating to
Policy Issue and then to Word Processing. Instead of going all
the way back to the Compuwork Menu from rating and then choosing Word
Processing he simply strikes his F1 key for Word Processing at the
Rating Menu and he will be taken directly into Word Processing.
He programmed this key using the Function Key Programmer selection.

Instructions for utilizing this option are as follows:

When setting up this selection each person should program his own
terminal in a manner that will save the most time and keystrokes.

NOTE: Only WYSE terminals can be programmed for use with this
option. Also your WYSE must be set up in enhanced mode.
Compuwork will help you in the set up of your terminal.

To use this selection choose:

6 Utilities
14 Function Keys

After choosing #14 you will now receive the following prompt.

Access Password - As a new user you must enter the same system
password you normally use to get into the system from the Main Menu.
This will set up your security level and determine what parts of the
system you will be allowed to access. You should only use the system
level password when prompted for it during the set up of a new user.
NP
You will now receive the following menu:

l MENU
3 Modify
4 Delete
5 Datebook
9 Change Password
10 List possible function key paths
11 List your keys
12 CHANGE your keys
13 LOAD your keys
14 LOAD single Key

What is your selection:

Explanations of the menu selections are as follows:

1 Menu - returns you to the Compuwork Main Menu.
3 Modify - system administrator use only. This selection allows
you to modify another individual's set function keys. This is
password protected. Please see the writeup on page 1.0.2 in
the Compuwork Accounting manual for more information on Change
Password.
4 Delete - system administrator use only. This selection allows
you to delete another individual's set function keys. This is
password protected. Please see page 1.0.2 in the Compuwork
Accounting manual for more information on Change Password.
5 Datebook - allows you to enter a Datebook message. Please see
page 2.4.1 in the Management section of your Compuwork manual
for more information on Datebook.
8 Transaction - this is used to enter a Transactional Filing
message. Please see page 4.24.1 in the Client Services section
of your Compuwork manual for more information on Transactional
Filing.
9 Change Password - system administrator use only. This
selection allows you to set up a password within this program.
Please see page 1.0.2 in the Compuwork Accounting manual for
more information on change password.
l0 List possible function key paths - Depending on what level
password was entered initially, this selection will print a list
to the screen or to a printer to choose from. You will use this
list in the original set up or modification of your function keys.
ll List your keys - this selection will show each user what
function keys he now has stored.
12 Change your keys - this selection is used to set up each
user's function keys initially or to modify what is already set to
memory. After selections are made and return is hit at a blank
line you will receive two additional prompts.

Shall I store this (y)? Answer with a y if no mistakes were
made and the keys will be stored permanently.
Shall I load your keys (y)? Answer with a y if you want the
new or modified function keys loaded into your terminal.
NP
13 Load your keys - this selection is used in case your keys have
already been set and will list but you cannot access them. (due to
a power surge, etc.) After choosing this selection the system
returns you to the Function Key menu.

14 Load Single Key - To be used with Wyse 150 terminals only.
Please contact Customer Service for further instruction.

The best way to initally load your keys is to follow these simple
steps:

10 List Possible function key paths: Select the areas where you
want your function keys to take you.

12 Change Your Keys:
Change this key # - Select which key you wish to load (i.e. 1)

New Function #? - From your list you obtained from selection
10, select where you want this function key to take you
(i.e. 1 for Homeowner Rating)

Continue this until all of your keys have been set-up. Press return
at the final change this key # question.

Shall I store this (y)? - Answer with a "Y"

Shall I load your keys (y)? - Answer with a "Y"

The system will now return you to the Main Menu.

NP
MASTER FUNCTION KEY PROGRAMMER

In the Function Key Programmer utility there should be one or more
persons with MASTER status. These people regulate the utility. In
addition to the capabilities of regular users, they can change the
passwords of others, delete users, set the maximum number of users,
and get a list of people utilizing this utility.

THE "MASTER" FUNCTION KEY MANUAL PAGES MAY BE REMOVED FROM THIS
UL
MANUAL AND HELD BY SOMEONE WITH MASTER STATUS TO PREVENT ACCESS INTO
RESTRICTED AREAS OF THE SYSTEM BY AN UNAUTHORIZED PERSON.

To set up a MASTER status user follow the instructions below:

When the user is asked for his own personal password he must enter the
word MASTER. (You may change this password to something else if
you like by taking the Change Password option explained later.)
The user will now have acquired "Master" status.

The user will now receive the primary Function Key Menu. He may
now choose #9 MASTER Menu. (Only those with the master status will
receive a primary menu containing option #9.) After choosing #9, you
will receive the following options:

1) Status (User List)
2) Change Password (Global)
3) Delete User
4) Set # of Users

M Main Menu

Enter Option?

To return to the Compuwork Main Menu you may enter an "M" at the
Enter Option ? prompt.

EXPLANATION OF OPTIONS

1) Status ( User List) - This option allows you to receive a list
of all users utilizing the Function Key Programmer utility. After
choosing this option you will receive the prompt:

Blank out Passwords (n). Hit return if you do not want to view the
passwords of the users. Enter an "N" to print the user's passwords on
your list.

Printer ? Enter your printer number or hit return to view on
screen.

Enter # of Users to list (cr=all) Hit return to list all users or
input the number of users you want to list. Hit return. You will now
receive your report. ( If you are receiving the report on your screen,
it will pause at the end of the screen so that you will not miss any
of the report. By hitting return at the <> the system will
continue with the rest of the report.) After your listing is complete
you will be returned to the Master menu. ( Also, you may type in the
word "STOP" at the "<>" and you will be returned to the master menu.)

2) Change Password (Global) - This option allows you to change the
password(s) of any user(s) or the Master password. When you choose #2
you will receive the following prompt:

Enter User # to change (99=Master)? To change a user password
enter their user number here. To change the Master password enter
99. If you entered a user # you will now be able to view the name
assigned to the user # you chose.

Sure? If you still want to change the password for this user hit
return or enter a "Y". If not enter an "N" and you will be returned to
the Master menu.

Enter New Password? Enter the new password here. You will now be
returned to the Enter User # to change prompt so you can change
another password if need be. Enter a return here to get back to the
Master menu.

3) Delete User - Use this option to delete all set up function
keys for one particular user. This could be used if someone left the
agency or if someone wanted to reinput all their function keys from
scratch.

Enter User # to Delete - Enter the user # of the person whose
function keys you want to delete. When the user is found you will
receive the message Deleted. If you picked an inactive user # by
mistake you will receive the message User # is shown as inactive.
You will be returned to this same prompt again so another can be
deleted if needed. If you do not want to delete any more users, hit
return and you will be taken back to the Master menu.

4) Set # of Users - With this code you can set up a maximum number
of users that can utilize this utility. (This will save you time when
receiving a listing because without setting a maximum number of
records you must go thru the whole file before the listing is
finished. For example, your agency has 3 users. You ask for a listing.
The system has a maximum of 125 users. Unless you set the maximum
number to 3, you will have to sit thru a listing of 125 users.) You
may change the maximum number anytime to suit your agency's size
requirements.

The maximum number of system users available and the current set
maximum will be brought up for you to view on screen.

New Value:? Enter the maximum number of users you want the system
set up at for this utility. Hit return and you will be returned to the
Master menu. ( If you decide you do not want to change the set number
of users, then just hit return at this prompt.)

6.16.
COMPUWORK MANUAL
1/1/93

PREVIOUS TASK

This selection allows users on the UNIX system to return to a previous
task when using multitasking. Please refer to the Utilities section of
the manual, Special Lookup Programmer, page 6.29.1, for further
explanation of this feature.

NOTE: UNIX ONLY.This selection should only be used on the UNIX
system.

6.17.
COMPUWORK MANUAL
1/1/93

DELETE SYSTEM MESSAGES

This selection allows you delete SYSTEM MESSAGES. System messages are
installed when you load floppy diskettes. These messages tell you what
the floppy has changed or added to your system. The messages will
appear for 5 days on every terminal when you are bringing the terminal
up in the morning. After 5 days the messages will automatically be
deleted off the system. This selection should be used if you want to
erase the message(s) from the system before its automatic deletion in
5 days.

To delete a System Message...

Select 6 Utilities.
16 Delete system messages

Delete which #? Enter the number to the left of the message you
want deleted. The message you chose will now be deleted and you will
receive this same prompt again. To delete another message follow the
same procedure. To exit, return through this prompt.

6.18.
COMPUWORK MANUAL
1/1/93

TURNING YOUR COMPUTER ON AND OFF

This section contains instructions for turning your computer on and
off. IT DOES NOT APPLY TO UNIX SYSTEM USERS.

NOTE: UNIX USERS Please refer to your Guide to Operations for
specific powerdown instructions. DO NOT USE THIS PROCEDURE!!!!

To turn on your computer...

Turn all terminals on. On the Wyse terminals, the 0 on the black
switch indicates "off."

NOTE: User zero should be brought up first.

The type of computer you have determines where your main on-off switch
is located. Locate your main on-off switch. This main power switch
will power up any additional units attached to your main computer. If
you cannot locate you main power switch contact Compuwork for help.

After switching on the power, wait a few seconds until you hear the
hard disc build up speed. You will hear the hard disc tweet when it is
ready. Then at the (Ver. 1.3X)DEV# message enter a 1 (one). NOTE:
If (Ver. 1.3X)DEV# does not appear press return. If (Ver. 1.3X)DEV#
appears a second time, wait a few more seconds and enter a 1 (one)
again. If your system does not come up turn off everything and repeat
step 3 again. If this does not work, place your 5-1/4" floppy marked
FIRST 326,000 BYTES in your floppy drive. THEN CALL COMPUWORK RIGHT
AWAY.

See page 6.6.1, of this section, for instructions on setting your
system date.

See page 6.7.1, of this section, for instructions on setting your
system time.

Each terminal should then be brought to Main Menu. Only user zero
will receive the date and time questions.

To turn your computer off...

Make sure all terminals are at the Main Menu. Turn all terminals off.
If you have a remote user on the modem make sure they are finished.

Make sure all printers are turned off.

Make sure that your backup unit is unloaded ( tape from the Teac,
Wangtek units, etc.).

Remove floppy diskettes from the floppy drive.

Turn the main power switch to the OFF position.

6.19.
COMPUWORK MANUAL
1/1/93

TURNING YOUR MODEM ON AND OFF

This section contains instructions for setting up your modem when
Compuwork needs to access your system.

To set up the modem...

Turn the silver toggle switch in back of the modem to the on position
(red lights will come on in the front of the modem).

Locate your communications switches on the computer. The switches will
have a label located next to them with instructions on how your
system's switches should be set for modem usage. You do NOT have to
set switches on the UNIX system.

Note: On DBI, user zero cannot be used while the modem is in use.

Turn the phone switch to modem. Some systems do not have a phone
switch because they have a designated modem line.

Make sure a printer is turned on and on-line (two red lights should be
on: the power on and the on-line) in case it is needed to send a
message (for DBI users only).

When Compuwork's service representative is finished, they will send
you a message on the printer, call you back on another phone line, or
if on UNIX, you will be sent system mail.

To turn the modem off...

The OH, and CD red lights on the front of the modem should be off
before turning the modem off. If they are on, Compuwork may not be
finished working on your system.

Turn the silver switch in back of the modem to off.

Set switches back to their original positions. The switch label will
instruct you on how they should be set for normal operation.

If you have a phone switch, turn it back to the telephone system.

NOTE: Sometimes in order for user zero to continue, you may need
to hit the RETURN key. If User 0 is running on a high speed (4 meg)
board, you must "Break" and bring up your terminal after being on the
modem with Compuwork.

6.20.
COMPUWORK MANUAL
1/1/93

BACKING UP YOUR COMPUTER (DBI and Guilford)

This section will cover the various types of back-up procedures that
are recommended and the number of back-up tapes or cartridges
required, and the functions of each. DBI and Guilford systems only.
If backing up a UNIX follow instructions on page 6.33.1 of this
manual.

^1 -------------
1. DAILY BACK-UP This group of back-up media should consist of
5 tapes or cartridges to correspond with each day of the week
and should be labeled accordingly. The purpose of your daily
back-up is to keep a copy of all your data files on media that
can be stored away from your computer. Then, if anything happens
to your computer, your data can be reloaded from the most current
back-up. For this reason you will back-up every day. The time
does not matter. It can be first thing in the morning, at noon,
or at the close of business. The back-up will be faster if no
one else is using the computer during back-up.

^1 ------------
2. END OF MONTH We recommend that you have a minimum of 3 end
of month tapes or cartridges so that you are on a quarterly
rotation. It is advisable to have one for each month depending
on your own requirements for accounting data. In addition, you
should have 1 Pre-End Of Month to be used solely for Pre-EOM
back-up so that, if required for any reason during the new month,
you could retrieve your data from that point.

^1 ---------
3. PERMANENT You should have 2 permanent back-up tapes. This
back-up stores all your programs, letter files and rating. You
should use one back-up during end of month and one on the 15th of
the month. The permanent tape used during end of month should
NEVER be used on the 15th. Since neither word processing nor new
ratings are stored on your daily back-up, you may want to use the
second permanent back-up more than once a month if you do a lot of
word processing. This will keep your letter files current. After
new rating is loaded you should again use this back-up.

Now we will cover storage of your back-up media and the procedures
to be followed for each type of back-up drive.

^1 -------
STORAGE Your back-up media should be kept either in a fire
proof cabinet or in an off-site location. (Note: if the latter
is the case, any restoration of data could not be done until
proper back-up media has been retrieved.)

^1 -------------------------------
1. BACK-UP PROCEDURES FOR WANG-TEK
a. If your Wang-Tek is in a module unit, you will need to turn it
on (on/off switch is in the back).

b. Insert the tape with the metal side down and the tape to the
left. When you hear a click, a clip will lock the tape in
place. The heads of the tape drive will then load.

c. With the terminal at Main Menu, enter the appropriate letter
for the back-up and hit return. The top left corner of your
screen should read Wang-Tek tape back-up. The cursor will
move back and forth for 3 minutes; this is the tape erasing
itself before starting the back-up.

d. When the back-up is complete, the terminal will return to
main menu. Then just remove the tape.

^1 ---------------------------
2. BACK-UP PROCEDURES FOR TEAC
a. Insert the tape with the arrow pointing into the drive until
the tape pops into the drive and you hear a clicking sound.

b. With the terminal at Main Menu, enter the appropriate letter
for the back-up and hit return.

c. You will now see numbers flashing at the top left hand corner
of your screen and you will receive the message E. TEAC TAPE
BACKUP SETUP.

d. All files not found on the hard disk will now be listed. You
will now receive the message Backup on Tape - Your Agency
Name..... 'SUBMIT FILENAME' = Submit Data File.....
Enter Actual device to backup..... Backing up "FILENAME".

e. When the back-up is complete, you will be returned to the Main
Menu.

6.21.
COMPUWORK MANUAL
1/1/93

HOW TO LOAD FLOPPY SOFTWARE UPDATES

Compuwork keeps your software up to date with the latest programming
enhancements. These must be loaded onto your system. This is done by
inserting a floppy, from Compuwork, into your floppy drive and
entering a 'T' to TRANSFER DATA onto your hard disk. DBI and Guilford
Users Only.

Inspect floppy for any shipping damage, dust, liquids.

5 1/4 INCH - Insert the floppy with the label facing up if your
floppy drive is in the horizontal position. If your floppy drive is in
the vertical position insert the floppy with the label towards the
small lock down lever.

3 1/2 INCH - Insert the floppy with the arrow pointing into the
drive. This diskette can only be inserted one way, so unlike the 5 1/4
inch diskette, it cannot be inserted upside down or backwards.

Make sure no one is using the system and then enter a 'T' at the Main
Menu. This will start the transfer process. You should see the light
on the floppy drive itself flashing, and the light on the board that
your terminal is using will also be flashing.

If you receive any error messages, file truncated messages, or if
the diskette does not return you to the main menu, call Customer
Service for further instructions.

When the transfer of data to your hard disk is complete, you will see
the Main Menu on your screen.

Remove the floppy from the drive and return it to Compuwork as soon as
possible so that other updates may be sent.

Always note the instruction sheet(s) enclosed for it may contain
special instructions that would override the previously discussed
procedures.

If you have any problems or questions regarding any of the above
instructions, please call Customer Service.

6.23.
COMPUWORK MANUAL
1/1/93

PROGRAMMING AND TROUBLESHOOTING YOUR WYSE-50

Your Wyse-50 CRT is a programmable device capable of simulating
several different types of CRTs. In order to utilize the Compuwork
System, we program the CRT to 'look' and 'act' like an ADDS VIEWPOINT
CRT. To do this we must program your terminal.

It is possible to lose your CRT's program from power failures,
lightning, loose power cord connections, static electricity, etc. It
is a very good idea to know how to set up your CRT should any of these
situations occur.

SET UP PARAMETERS

Press SHIFT key with SET UP key to display the configuration fields.

Press SPACE key to display the next selection for a parameter.

USING THE YELLOW ARROW KEYS FOUND TO THE RIGHT OF THE SPACE BAR:

Press (RIGHT ARROW) to select the next field on the right.

Press (LEFT ARROW) to select the next field on the left.

Press (DOWN ARROW) to display the next level of fields.

Press (UP ARROW) to display the previous level of fields.

Press SHIFT key with SET UP key.

SAVE CHANGES FOR POWER-ON? Flashes on and off.

Press Y or A to save changes in the setup, or press any other key
instead of A or Y to operate the terminal with the current parameter
changes, but without saving them.

NP
FIELD LEVEL 1 ....................................................

Parameter Selections What it must be

HANDSHAKE NONE
XONXOFF XONXOFF
DTR
BOTH

SCREEN 80 80
132
80 REV
132 REV

CURSOR BLOCK BLOCK
LINE

BLINK? ON
OFF OFF

MODE FDX FDX
BLOCK
HDX
H-BLK

FIELD LEVEL 2 ....................................................

DATA BIT 8 8
7

STOP BIT 1 1
2

PARITY BIT NONE NONE
ODD
EVEN
MARK

MODEM PORT 38400
19200 THIS WILL BE EITHER
9600 19200 OR 9600. UNLESS
4800 YOU ARE ON A MUX/CONC.
2400 MODEM LINE THEN IT WILL
1200 BE 4800. IF YOU ARE ON
600 A REMOTE MODEM LINE YOU
300 MUST BE AT 1200.
150
134.5
110
75
50
NP
FIELD LEVEL 3 ....................................................

BLK END US/CR US/CR
CRLF/ETX

AUTO NL ON ON
OFF

CR CR CR
CR,LF

AUTO SCRL ON ON
OFF

AUX BAUD RATE 19200 19200
9600
4800
2400
1200
etc.

FIELD LEVEL 4 ....................................................

SCRL JUMP JUMP
SM-1
SM-2
SM-4
SM-8

STATUS ON
OFF OFF

S.SAVER ON
OFF OFF

PROT DIM
REV DIM
NORM

TEST ON
OFF OFF

FIELD LEVEL 5 ....................................................

KEYS? US/UK US/UK
GERMAN
FRENCH
SPANISH
DANISH

RET/ENTER CR/CR CR/CR
CRLF/TAB

COMPATIBLE WY50
MODE TVI910 WY50 or
TVI920 TVI925 for UNIX users
TVI925 (depending on system)
ADDSVP ADDSVP for all others
HZ1500

ENHANCE OFF ON
ON

6.24.
COMPUWORK MANUAL
1/1/93

PROGRAMMING AND TROUBLESHOOTING YOUR WYSE-30

Your Wyse-30 CRT is a programmable device capable of simulating
several different types of CRTs. In order to utilize the Compuwork
System, we program the CRT to 'look' and 'act' like an ADDS VIEWPOINT
CRT. To do this we must program your terminal.

It is possible to lose your CRT's program from power failures,
lightning, loose power cord connections, static electricity, etc. It
is a very good idea to know how to set up your CRT should any of these
situations occur.

SET UP PARAMETERS

Press the SHIFT and SETUP keys simultaneously to display the
configuration fields.

Press the SPACE key to display the next selection for a parameter.

USING THE YELLOW ARROW KEYS FOUND TO THE RIGHT OF THE SPACE BAR:

Press (RIGHT ARROW) to select the next field on the right.

Press (LEFT ARROW) to select the next field on the left.

Press (DOWN ARROW) to display the next level of fields.

Press (UP ARROW) to display the previous level of fields.

Press the SHIFT and SETUP keys simultaneously again to leave setup
mode. The status line displays:

SAVE CHANGES FOR POWER-ON?

Press the Y key to save all changes in memory. The changes will be
saved even if you turn off the power or reset the terminal.

Press ENTER key to restore all previous parameters from memory before
leaving setup mode.

NP
FIRST SET UP LEVEL ..............................................

Parameter Selections What it must be

HANDSHAKE NONE
XONXOFF XONXOFF
DTR
BOTH

SCREEN DARK DARK
LIGHT

CURSOR BLOCK BLOCK
LINE

BLINK ON
OFF OFF

MODE FDX FDX
HDX
BLOCK
H-BLOCK

SECOND SETUP LEVEL ...............................................

DATA BITS 8 8
7

STOP BITS 1 1
2

PARITY NONE NONE
ODD
EVEN
MARK

THIRD SETUP LEVEL ................................................

BAUD RATE 38400
19200 THIS WILL BE EITHER
9600 19200 OR 9600. UNLESS
4800 YOU ARE ON A MUX/CONC
2400 MODEM LINE THEN IT
1200 WILL BE 4800. IF YOU
600 ARE ON A REMOTE MODEM
300 LINE YOU MUST BE AT
150 1200 BAUD.
NP
FOURTH SETUP LEVEL ...............................................

BLK END US/CR US/CR
CRLF/ETX

AUTO NL ON ON
OFF

CR CR CR
CRLF

AUTOSCRL ON ON
OFF

LOCK CAPS CAPS
REV

REPEAT ON ON
OFF

FIFTH SETUP LEVEL ................................................

CRT SAVER OFF OFF
ON

PROTECT DIM DIM
NORMAL

ATTRIBUTE PAGE PAGE
LINE

SIXTH SETUP LEVEL ................................................

COMPATIBLE WYSE WYSE or
MODE TVI910+ TVI925 for UNIX
TVI925 (depending on system)

ADDSVP ADDSVP for others

ENHANCE OFF ON
ON

KEYPAD NUMERIC NUMERIC
APPLIC

FKEYS REMOTE
LOCAL LOCAL

TEST OFF OFF
ON

SEVENTH SET UP LEVEL...........COMPUWORK DOES NOT USE THIS LEVEL.

6.27.
COMPUWORK MANUAL
1/1/93

GENERAL PRINTER TROUBLESHOOTING

This section outlines things to check if you are having problems with
a printer.

IS THE PRINTER ON?
CHECK:
A) Power cord connections
B) Paper error indicator light
C) Grey data cable connections (Printer & CPU end)
D) On line indicator light
E) The surrounding environment for static electricity,
electrical fluctuations, failures, and even
lightning spikes, etc.

INDIVIDUAL PRINTER TROUBLESHOOTING BY PRINTER

TOSHIBA 1350 PRINTER
CHECK:
A) Owner's manual pages E-2 through E-3.
B) Printer self test page 13.

TOSHIBA 1351 PRINTER
CHECK:
A) Owner's manual pages 2-8,and 5-1 through 5-3.

PROWRITER 8510 & 1550
CHECK:
A) Owner's manuals for the self test and print
start conditions pages 3-1.

DATASOUTH DS-220 PRINTER
CHECK:
A) Owner's manual chapter 5.
B) Note and perform 'DEFAULT RESET' outlined on
pages 5.1 through 5.5.
C) Run selection number 1(standard set up)under
selection number 3 (PRINTER MOD) which you
can enter through selection number 6 (UTILITIES)
at the Compuwork Main Menu. This reprograms
your printer automatically.

C ITOH 315, and C ITOH 815

A) Call Compuwork Service Dept. for instructions, as
these printers' manuals have no set troubleshooting
pages.
NP
KYOCERA 1000, KYOCERA F 1000A, and KYOCERA 2010
CHECK:
A) Owner's manual chapter 4.

--------------------------------------------

If the above steps fail to clear the printer, check to see that no one
else is trying to use the printer. A good way to be sure no one has
the printer tied up is to make everyone return to the Main Menu. To
free the printer in this case, you can do one of the following:

1. Type STOP at the Main Menu of all terminals and press return. You
will receive a Break Message.

2. From Main Menu select 6 (Utilities) and press return. Then enter
your password and press return. Select 9 (Clear Printer) and press
return. This would need to be done at all of the terminals.

If all of the above fail, call our Maintanence Department, as there
might be a problem with the printer or printer controller.

6.28.
COMPUWORK MANUAL
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HELP SCREEN PROGRAMMER

Help Screen Programmer allows you to receive instructions while
under a particular activity by using a reserved Function Key.
This selection is only available on the UNIX operating system.

Instructions for utilizing this selection are as follows:

NOTE: Only WYSE terminals can be programmed for use with this
option. Also your WYSE must be set up in the enhanced mode.
Compuwork will help you in the set up of your terminal.

Choose: 6 Utilities
34 F13-F16 UNIX Special

Hit return and you will be returned to the Main Menu.

Your Function Keys for the Help Program are now set up.

Choose a job that you want to perform, e.g. Invoicing. For
instructions on how to complete the invoice screen, press the F14
Function Key.

HELP SCREEN PRINTER (1-X)? Choose a printer at this point if you
want a hard copy of the instructions. If you want to view the
instructions on the screen, simply press return. After the
instructions have printed you will be returned to the screen you were
in prior to pressing the Function Key.

For additional information on Help Screens Please refer to your
Short Cut Section located in each of the other manual sections.